Knowledge base
Welcome to our Knowledge Base for Cortona3D products. Here you will find answers to your questions about Cortona3D tools. Topics are separated into several categories to make search more convenient.
If the search for these articles did not help solve your problems, you can send a request to the support service using the form or by sending an email to support@cortona3d.com.
Installation
Cortona3D RapidAuthor hardware requirements →
Installing RapidAuthor without Internet access →
Problems running RapidAuthor tools after installing updates for Windows 10 →
RapidAuthor installation issues: clean everything →
Upgrading RapidAuthor to a newer version →
Licensing
Add the License Server to server list on client computer →
Floating license activation using license file →
Node–locked license activation using license file →
Node–locked license activation using activation key →
Floating license activation using activation key →
Floating license – check the ports in use →
Two different versions of one tool on the same License Server →
License Server is not running, "failed to reread licenses" error message →
"License is invalid. License has expired." error message when launching a tool after product activation →
Data Import
Exporting Cortona3D import profile →
Add and start using custom Import Profile →
Levels of details – custom import profile →
Automatic DPL–table mapping from CAD during import →
How to export log file from the RapidGenerator →
Representations, low level of details after import →
How to resolve the "Main class not found" error in RapidGenerator →
Managing projects
Back up Cortona3D RapidAuthor projects →
How to transfer projects between working spaces →
Export Cortona3D project as VMP →
Restoring custom projects lost from a demo working space after RapidAuthor reinstall →
Authoring
Cortona3D product documentation →
Working with large assemblies: best practices →
Loading big assemblies into one project: limitations →
Adding a custom object gallery element →
Open project created in one RapidAuthor tool in another tool (Open as) →
RapidManual/RapidLearning: make the "refresh" procedure quicker →
RapidManual/RapidLearning: scale an object →
RapidManual/RapidLearning: implement warning and caution messages →
RapidManual/RapidLearning: rotate an object with an arrow →
RapidManual/RapidLearning: add Screw Motion →
RapidManual/RapidLearning: invert animations →
RapidManual/RapidLearning: export a part of the procedure →
RapidManual: make 2D images visible in DITA publications →
RapidWorkInstruction: refresh the parts list in the document →
RapidCatalog: create URL links in the DPL table to point to other projects →
2D authoring: capture raster image →
2D authoring: launch 2D Editor from RapidAuthor →
2D authoring: improve the quality of 2D images →
2D authoring: preview CGM thumbnails in Windows Explorer →
Animations are not displayed on virtual machines →
Performance of RapidAuthor with antivirus software →
Publishing
Placing Cortona3D Solo library on a web server →
Running HTML5 publication on a local web server →
PDF publishing custom settings/template →
PDF and 3D PDF publishing in RapidAuthor →
RapidAuthor publication structure →
Batch publishing – publish multiple projects at once →
Publishing RapidAuthor projects (HTML) →
Viewing publications
Offline viewing of RapidAuthor HTML publications →
Adobe Acrobat Reader - recommended settings for 3D PDF →
Cortona3D Viewer for iOS: content upload instructions →
Cortona3D Viewer for iOS: supported file types →
Cortona3D Viewer for iOS: the text is invisible in 3D procedures →
Using Cortona3D Viewer
Opening plugin-based HTML publications in Microsoft Edge browser →
Stereo 3D with Cortona3D Viewer →
Cortona3D Viewer supports VRML 2.0 →
Installing Cortona Viewers and configuring browser settings →
Why user cannot change the installation path of Cortona3D Viewer →
Cortona3D Viewer doesn't render big 3D scenes in any 32–bit supported internet browser →
Problems with navigation in Cortona3D viewers →