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RapidAuthor Installation Issues: Clean everything

1. Close all running programs before uninstalling. Back-up your RapidAuthor projects, specifications, etc. Uninstall RapidAuthor from your machine.

Follow the steps below:
 

  • Open Add/Remove Programs in the Windows Control Panel;
     
  • Select the corresponding program name (RapidAuthor, RapidDeveloper, RapidDataConverter, RapidAuthor License Server, RapidJTComponent, Cortona3D Viewer, Cortona2D Viewer (not all of them may be installed on your computer) – check for ParallelGraphics or Paragraphics Ltd. signed products, also remove XMetal XMAX by JustSystems Canada, Inc.); and
     
  • Click Remove button to run the uninstallers.
     

Follow the instructions provided to perform the uninstall procedure.

2. Delete (if not automatically deleted already) the following folders:

  • C:\Program Files\ParallelGraphics;
  • C:\Program Files (x86)\ParallelGraphics;
  • C:\Program Files\Common Files\ParallelGraphics; and
  • C:\Program Files (x86)\Common Files\ParallelGraphics.
     

3. Delete the following registry (regedit) entries:

  • HKEY_LOCAL_MACHINE\SOFTWARE\ParallelGraphics;
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ParallelGraphics; and
  • HKEY_CURRENT_USER\Software\ParallelGraphics.
     

4. Restart your computer.

5. For the 64-bit OS run RapidAuthor_x64.exe and for 32–bit OS run RapidAuthor.exe.