Product serviceability and sustainability is no longer perceived as a downstream process but has become an essential strategic differentiator. Global OEMs who have made huge investments in CAD design data recognize the opportunity that 3D publishing offers, that of leveraging this valuable asset to transform and streamline how they deliver innovative revenue generating product support and aftermarket services.
Differentiate your product with Superior Service & Support offers!
Cortona3D is the only open standards solution available that enables OEMs streamline Product Service & Support offerings by leveraging existing CAD assets for the rapid and cost effective production of interactive visual documentation. Whether it’s for service manuals, training, part catalogs or structural fault reporting, incorporating interactive 3D graphics and animations to communicate complex procedures in an intuitive way improves knowledge transfer which equates to increased customer service levels and product uptimes.
Proven Benefits
- Improve aftermarket revenue and customer satisfaction with service and support materials that work, for example spare parts catalogs that are easy to use and identify parts
- Increase service and support teams efficiency and productivity. Better training and materials enable them to be more effective and increase their first-time-right resolution
- Cut service and maintenance costs by making the user self sufficient with the integration animated service procedures into diagnostic and part ordering systems
- Reduce total cost of ownership.
Customer Experience
"If an engineer wants to verify something in the field, he/she checks the animated product support material on his/her laptop. They can 'explode' the boiler, even rehearse repair steps... we have wonderful feedback from customers and their employees on ease of learning and repair time saved." Al-Kadar, New Media Director, Logicom
Users can zoom in, rotate and interact with the product, as well as watch and practice simulations of procedures before they are actually executed so costly errors are avoided. It's also easy to identify spare parts within assemblies and associated meta data.
Check out RapidManual, RapidCatalog, RapidLearning to get interactive visual Product Service & Support materials faster at a fraction of the cost!
