FAST FEEDBACK FROM THE FIELD 

In the traditional manufacturer/customer relationship, the manufacturer delivers a product to the customer and the customer’s employees maintain and modify the equipment during its lifecycle. Feedback information is unstructured and difficult to store and analyze. Information about operation, maintenance and repair of the equipment—though sometimes mandatory—is collected by customers in an ad hoc way.

Cortona3D RapidTag is the first tagging enterprise solution that allows users in the field to attach operational information to parts/assemblies and feed it back to a central data repository for analysis and troubleshooting. 

Benefits at a glance...

• Product innovations and enhancements
• Collaborate, analyze and troubleshoot
• Structured feedback of information
• Central repository for all data from multiple users                       more...
   

STRUCTURED FEEDBACK STORED CENTRALLY FOR ANALYSES 

• 3D Data Repurpose Layer: CAD data is repurposed and customer-specific metadata, or part metadata, is modified. ·
• End User Application Layer: Provides the user interface to the 3D and allows metadata to be attached or linked to the 3D parts data.
   

What’s the result? 

This 3D visualization provides a much more intuitive and natural way to record operational or maintenance-related data, which can be fed back to the manufacturer and ultimately its design engineers. The end user can interact with the 3D model and pinpoint information to a specific location. 

Users can attach feedback to specific parts/assemblies in the 3D object. This data goes to central repository for analysis and troubleshooting. 

HOW IT WORKS - Visual Feedback of information associated with Parts/Assemblies 

• User attaches a marker to a specific location on a part
• Additional metadata relevant to the part can be displayed
• User chooses the type of tag (temporary, permanent, etc.) using different icons or colored shapes
• User can add and modify any additional metadata as well as attach supporting documents, pictures, etc.
• User can search via various filters for other tags and view associated data

THE IMPACT IS POWERFUL!

Customers report a wide range of cases in which RapidTag's structured communication between users and manufacturers adds value, increases revenue opportunities and saves cost through improved efficiencies. 

Call us for more information (Europe) +353 1 214 3380 or (North America) +1 800 971 2812